MindGlow Global Terms of Service & Coaching Agreement

Introduction

This Agreement (“Agreement”) is entered into between MindGlow d.o.o., a company registered in the Republic of Croatia (“MindGlow”), and the Client (“You”).
T&C Enterprises Pty Ltd, trading as Chase e-Design, Australia, supports administrative operations and digital infrastructure.

By booking or participating in any MindGlow service, you confirm that you have read, understood, and agreed to these Terms of Service, the MindGlow Privacy Policy, and any supplementary policies available on our website.

1. Legal Entity and Jurisdiction

MindGlow d.o.o. is a limited liability company incorporated in the Republic of Croatia (EU) and operates under Croatian and EU law.
This Agreement is governed by the laws of the Republic of Croatia and the General Data Protection Regulation (GDPR).
All disputes shall fall under the exclusive jurisdiction of the competent courts in Zagreb, Croatia.

Administrative management and operational support are provided by Chase e-Design, based in Australia.

2. Nature of Services

MindGlow provides professional coaching and mentoring services designed to enhance personal, career, and leadership development.
Coaching is a confidential, results-oriented, and collaborative process aimed at self-awareness, goal achievement, and behavioral change.
It is not therapy, counseling, or medical treatment and should not replace professional psychological or medical care.

3. Client Responsibilities and Informed Consent

By engaging MindGlow’s services, you confirm that you:
a. Are 18 years or older, or have parental/guardian consent;
b. Understand the purpose and limitations of coaching;
c. Voluntarily participate and accept responsibility for your decisions, actions, and results; and
d. Commit to honest communication, openness, and accountability throughout the coaching relationship.

You acknowledge that coaching/mentoring outcomes depend on your engagement, readiness, and follow-through.

4. Payments, Cancellations, and Refunds

  • All coaching and mentoring fees are payable in full at the time of booking via the secure online system (Acuity Scheduling integrated with Stripe/PayPal).

  • Rescheduling or cancellation is permitted up to 24 hours before the scheduled session without penalty.

  • Late cancellations or no-shows may be charged in full.

  • Refunds are only provided in the event of a verified technical issue or non-delivery of the booked session.

  • Refunds are not available after a completed session, except as required by applicable consumer protection law.

5. Confidentiality and Data Protection

MindGlow ensures the strict confidentiality of all client information and coaching communications.
Details shared during sessions will not be disclosed to third parties without your explicit consent, except when disclosure is required by law.

MindGlow acts as a Data Controller under the EU GDPR and complies with Croatian Data Protection Law, as well as relevant privacy legislation in the UAE and Australia.

For full details, please see our Privacy Policy.

6. Intellectual Property

All content, materials, coaching tools, and frameworks provided during MindGlow sessions or hosted on the website remain the exclusive intellectual property of MindGlow or its licensors.
You are granted a personal, non-transferable license to use materials solely for your own development purposes.
Reproduction, resale, or redistribution of MindGlow materials without prior written permission is strictly prohibited.

7. Limitation of Liability

MindGlow is not liable for indirect, incidental, or consequential damages resulting from participation in its services.
The Client understands that coaching results vary based on personal engagement and effort.
MindGlow’s total liability for any claim shall not exceed the total amount paid for the specific service in question.

8. Termination of Services

Either party may terminate the coaching relationship at any time by written notice.
MindGlow reserves the right to suspend or terminate services if:

  • The Client engages in abusive, inappropriate, or unethical conduct, or

  • There is a breach of these Terms.

Upon termination, any fees for services already rendered remain payable.

9. International Users and Compliance

MindGlow’s online coaching services are accessible globally.
Users accessing the platform from outside the European Union are responsible for compliance with their local laws.
MindGlow adheres to EU consumer protection standards and GDPR, which may differ from data and consumer laws in other jurisdictions.

10. Changes to Terms

MindGlow may update these Terms of Service to reflect operational, regulatory, or legal changes.
The most current version will always be published on the official MindGlow website.
Continued use of MindGlow services after such updates constitutes acceptance of the revised Terms.

11. Contact Information

MindGlow d.o.o.
Email: andrea@mindglowccm.com
Administrative Partner: Chase e-Design, Australia
Website: www.mindglowccm.com

Effective Date: November 15, 2025